Payment and refunds

Last updated: 2026-09-10

1. Who provides the service

Jamakase Technologies LLC
Tax ID (ИНН): 9728013548, Registration no. (ОГРН): 1207700353101
Address: Butlerova str. 17, floor 3, room 95, office 182, Moscow 117342, Russia
Not subject to VAT (simplified tax regime)
Email: info@agentarea.ai
Phone: +7 (993) 717-81-81

2. What you are paying for

You are paying for access to AgentArea Cloud, a hosted platform for running and managing software agents. There is no subscription fee for the platform itself: you are charged for what you actually consume — tokens processed by language models — at the rates published on the Pricing page.

Rates are quoted in Russian roubles per 1,000,000 tokens, separately for input and output, and differ per model. The rate published on the Pricing page at the time of a model call is the rate you are charged.

3. How payment works

The service is prepaid. You top up your account balance, and the cost of the services you consume is deducted from that balance as they are rendered.

1. Choose an amount under Billing in your account. The minimum is 100 ₽; suggested amounts are 500 ₽, 1 000 ₽, 5 000 ₽.
2. You are redirected to the secure ЮKassa payment page to enter your card details or pick another method.
3. Once your bank confirms the payment, the amount is credited to your balance, usually within a few minutes.
4. Services are rendered continuously as your agents call models; the cost of each call is deducted when it completes. Every deduction is listed in your account.

Paying after the fact (postpaid) is available only under a separate written agreement. Every account is prepaid by default.

4. Accepted payment methods

Payments are made in Russian roubles. We charge no fee for topping up your balance.

5. Payment security

Card details are entered on the payment provider's side and are never passed to us: AgentArea does not receive, process or store card numbers, expiry dates or CVV/CVC codes. The payment page is TLS-protected, processing is PCI DSS compliant, and transactions are 3-D Secure verified.

6. Fiscal receipt

A fiscal receipt is issued for every top-up as required by Russian Federal Law No. 54-FZ and sent to the email address given at checkout. The company is on the simplified tax regime, so no VAT is charged.

7. Refunds

You may stop using the service at any time and ask for the unspent part of your balance back.

• What is refunded. The unspent balance at the time you ask. Services already rendered — model calls shown in your usage history — are not refundable, because they have been delivered and consumed.
• How to ask. Email info@agentarea.ai from the address your account is registered to, stating the date and amount of the payment.
• How long it takes. Within 10 working days of receiving your request.
• Where it goes. Back to the same account and by the same method you paid with. Card scheme rules do not allow refunds to a different destination.
• Payments made in error. If you topped up by mistake and have not spent the balance, the full amount is returned within the same period.

If the service was unavailable or defective through our fault, the corresponding charges are either credited back to your balance or refunded, whichever you prefer.

8. Billing questions

For anything to do with payments, receipts or refunds, write to info@agentarea.ai. We reply on working days, usually within one.

See also our Terms of Service and Privacy Policy.