CIPP User Management

User management is the highest-volume MSP workflow against CIPP. Every step of the M365 user lifecycle — onboarding, role changes, security incidents, offboarding — has a dedicated tool. Most calls require tenantFilter; resolve it via cipp_list_tenants before you start.

Anti-triggers

• Mailbox-side work during an offboard — delegate/full-access audits, out-of-office, and forwarding are Exchange operations with their own tools; use cipp-mailboxes. (cipp_offboard_user bundles OOO and forwarding, but only as offboarding parameters.)
• A single tenant you hold direct credentials for — CIPP routes through a CSP/GDAP delegation and needs tenantFilter on every call. Direct Graph work against one tenant is the m365 plugin (Microsoft 365 Users) or microsoft-graph-querying.
• Reading who exists for a governance or baseline review — that is read-only identity inventory, not administration; use inforcer-identity-governance.
• Creating or auditing the groups themselves — this skill only reads a user's memberships (cipp_list_user_groups); use cipp-groups.
• A "user" in a security or training console — Blumira users are console operators and KnowBe4 users are training enrollees; neither is an Entra identity and neither is administered through CIPP. Use blumira-users or knowbe4-users.

Tool surface

Listing & lookup

cipp_list_users(tenantFilter='contoso.onmicrosoft.com')
cipp_list_mfa_users(tenantFilter='contoso.onmicrosoft.com')
cipp_list_user_devices(tenantFilter=..., userId='upn-or-objectId')
cipp_list_user_groups(tenantFilter=..., userId='upn-or-objectId')

cipp_list_mfa_users is the fastest way to find users without strong auth methods registered. Use it for security posture reviews and for bulk MFA enrollment campaigns.

Lifecycle

cipp_create_user(tenantFilter, displayName, userPrincipalName, mailNickname, password,
                 firstName?, lastName?, jobTitle?, department?, usageLocation?)

cipp_edit_user(tenantFilter, userId, displayName?, jobTitle?, department?, ...)

cipp_disable_user(tenantFilter, userId)

usageLocation (ISO 2-letter country code) must be set before any license can be assigned — set it at create time even if licensing comes later.

Security actions

cipp_reset_password(tenantFilter, userId, password?)        # password optional → CIPP generates one
cipp_reset_mfa(tenantFilter, userId)                        # clears all registered MFA methods
cipp_revoke_sessions(tenantFilter, userId)                  # invalidates all active tokens
cipp_bec_check(tenantFilter, userId)                        # BEC investigation report

cipp_bec_check runs a Business Email Compromise investigation: inbox rules, recent sign-in locations, MFA changes, mailbox forwarding rules, suspicious app consents. Always the first call when a user reports a phishing-related compromise — before disabling the account, while session telemetry is still live.

Full offboarding

cipp_offboard_user(tenantFilter, userId,
                   convertToShared?, removeLicenses?,
                   removeFromGroups?, forwardingAddress?,
                   outOfOfficeMessage?, ...)

This single call wraps the canonical CIPP offboarding sequence: disable, revoke sessions, optional license reclaim, optional shared-mailbox conversion, optional forwarding, optional OOO message, group removal. Prefer this over chaining disable_user + revoke_sessions manually unless you need step-by-step control (in which case use the user-offboarding-runner agent).

Workflow patterns

Suspected BEC compromise

1. cipp_bec_check — capture the forensic snapshot before changing anything
2. cipp_revoke_sessions — kick the attacker out of all active sessions
3. cipp_reset_password — generate a strong password, share via secure channel
4. cipp_reset_mfa — clear attacker-registered methods; user re-enrolls
5. Review the BEC report for inbox forwarding rules and remove them

Standard offboarding

Use cipp_offboard_user with the org's policy defaults. For high-trust environments, do a dry-run review first:

1. cipp_list_user_groups — note group memberships (audit trail)
2. cipp_list_user_devices — flag company-owned devices for retrieval
3. Check cipp_list_mailbox_permissions on the user's mailbox (delegates may exist)
4. cipp_offboard_user with convertToShared=true, removeLicenses=true, forwardingAddress=manager-upn

MFA gap report

mfa_users = cipp_list_mfa_users(tenantFilter='allTenants')
gaps = [u for u in mfa_users if not u.get('mfaRegistered')]

Use this monthly across the portfolio to drive MFA enforcement campaigns.

Identifying a user

userId accepts either the Azure AD object GUID or the userPrincipalName. UPN is more readable; GUID is more stable across UPN changes. CIPP returns both — pick one and stay consistent within a workflow.