Zoom Contact Center User Administration MCP

Use this account-level server to administer Contact Center users and their relationships with queues, supervisors, roles, skills, templates, routing profiles, inboxes, system statuses, and phone numbers.

Endpoint

https://mcp.zoom.us/mcp/i_4E4145455B2bd9FE/streamable

This is the exact instance-specific endpoint published in Zoom's catalog. Do not replace it with a guessed generic slug. The repo MCP bundle registers it as zoom-contact-center-admin-mcp in ../../../.mcp.json.

Authentication and setup

This is account-level administration. Create an S2S Marketplace app with the required Contact Center and number-management :admin scopes, mint a client-credentials MCP token, then initialize and discover tools. Do not substitute the General Contact Center app template or a user-level token. See references/tools.md and the Marketplace S2S template.

Confirm destructive targets before delete or unassign calls, and use batch writes only after validating the target account and input set.

Official source

https://developers.zoom.us/docs/mcp/zoom-contact-center-user-administration-mcp-server/